Refund policy

At Clean Bake Zone, we want every purchase to bring enjoyment, creativity, and a little inspiration to everyday play. Whether you are choosing magnetic tile building blocks for imaginative construction, a plush toy for a comforting companion, or wooden building blocks for hands-on creative activities, we want your order to arrive in satisfactory condition and match the product information presented on our website.

If an item does not meet your expectations, arrives damaged, or is different from what you ordered, this policy explains how to request a return, replacement, or refund.

1. Return Eligibility and Time Limit

Customers may request a return within 30 days after the date the order is delivered.

For a standard return, the product should meet the following conditions:

  • It is unused and in its original condition.

  • It is clean and free from stains, odors, damage, or signs of extended handling.

  • Original packaging, labels, instructions, accessories, and included components are returned where reasonably available.

  • The customer can provide an order number or other reasonable proof of purchase.

For magnetic tile building blocks, the set should include its original pieces and accessories. The magnetic components should be intact and free from cracks, separation, or visible damage.

For plush toys, the item should be clean, unused, and free from stains, tears, odors, or signs of washing or alteration.

For wooden building blocks, the pieces should be returned without splitting, chipping, writing, paint marks, or damage caused by use.

Items that have been used, modified, damaged after delivery, or returned with substantial missing components may not qualify for a standard change-of-mind refund, except where applicable law requires otherwise.

2. Damaged, Defective, or Incorrect Products

We understand that toys should arrive in good condition and that customers expect the products they receive to match the items they selected.

If your order contains a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible after delivery.

Examples include:

  • Magnetic tiles that arrive cracked, broken, or with visibly separated components.

  • A magnetic building set that is missing pieces advertised as included.

  • A plush toy that arrives with torn fabric, damaged stitching, or a missing feature.

  • Wooden building blocks that arrive split, broken, or materially different from the product description.

  • An item that is materially different from the product ordered.

When contacting us, please provide your order number, product name, a brief description of the issue, and clear photographs where possible.

Photographs of the product, its packaging, and any visible damage can help us understand the issue and determine an appropriate solution.

Depending on the circumstances and product availability, we may offer a replacement, shipment of missing components, refund, or another reasonable remedy. Customers will not be required to pay return shipping for an item confirmed to have arrived damaged, defective, or incorrectly supplied, subject to applicable law.

3. How to Request a Return

To start a return, email [email protected] with the subject line “Return Request.”

Please include:

  • Your full name.

  • Your order number.

  • The email address used when placing the order.

  • The product name or description.

  • The reason for the return.

  • Photographs or other supporting information, if relevant.

Our customer service contact, Jonathan Alvarez, will review your request and provide the applicable return instructions.

Please do not send a product back before receiving return instructions. This helps us identify your order and ensures that the return can be processed through the appropriate procedure.

Authorized Return Address:

YR WEALTH MANAGEMENT LLC
Attn: Jonathan Alvarez
9600 SW 8TH ST, SUITE 2
MIAMI, FL 33174
United States

4. Return Shipping Costs

For a return based on a change of mind, personal preference, or an incorrect selection by the customer, the customer is generally responsible for the return shipping cost, unless applicable law requires otherwise.

If an item arrives damaged, defective, incomplete, or incorrectly supplied, we will work with the customer to arrange an appropriate return or replacement solution.

We recommend using a shipping service that provides tracking and retaining the shipment receipt until the return has been completed.

Please package magnetic tiles and wooden blocks securely to help prevent loss of individual pieces. Plush toys should be protected from moisture, dirt, and damage during transit.

5. Return Inspection and Refund Processing

After a returned product reaches us, it will be reviewed to determine whether it meets the applicable return conditions. We will notify you by email after the review.

If the return is approved, the refund will generally be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for us to initiate and process the refund. The time required for the credit to appear in your account may vary depending on your bank, card issuer, or payment provider.

If the original payment method is no longer available, contact us to discuss an appropriate alternative, subject to payment-provider requirements and applicable law.

For a change-of-mind return, original shipping charges, if any, are not automatically refundable. If a return results from our error or a confirmed product issue, applicable shipping charges will be considered as part of the resolution.

6. Exchanges and Replacements

If you would prefer a replacement or exchange instead of a refund, contact us to ask about available options.

Exchanges depend on inventory, product condition, and the reason for the request. For example, if a magnetic tile set arrives with missing pieces, a plush toy has a damaged seam, or a wooden block arrives broken, we will review the issue and determine whether a replacement, missing-part shipment, or refund is appropriate.

A replacement may be subject to product availability and reasonable fulfillment requirements.

7. Order Cancellations and Address Changes

If you need to cancel an order or correct your delivery address, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate a request before the order enters fulfillment or is handed to the carrier. Once an order has been processed, packed, or dispatched, cancellation or modification may no longer be possible.

If the package has already shipped, you may contact us about the return procedure after delivery.

8. Product Condition and Safety Considerations

Products should be handled and returned with reasonable care.

Magnetic tile building blocks may contain magnetic components and small parts. Keep them away from children who are below the age or developmental level indicated in the product listing or packaging. Damaged or separated magnetic components should not be used.

Plush toys should be kept clean and used according to any care instructions provided. If the product includes small accessories, removable parts, or decorative attachments, follow the age guidance and warnings shown with the item.

Wooden building blocks should be checked for visible damage before use. Do not allow children to use blocks that are split, broken, or have sharp or rough edges.

These safety considerations do not reduce any rights a customer may have if a product was defective, unsafe, or inaccurately described when delivered.

9. Undeliverable or Refused Packages

If a package is returned to us because the delivery address was incomplete, the recipient could not be located, or delivery was refused, please contact customer service to discuss available options.

Additional shipping costs may apply if a new shipment is requested because of an address error attributable to the customer, where permitted by law.

10. Fair and Transparent Resolution

We review return and refund requests individually and aim to handle each case consistently and in good faith. Our goal is to provide a clear process and a reasonable solution based on the order details, product condition, reason for return, and applicable legal requirements.

Nothing in this policy is intended to waive or restrict any consumer right or remedy that cannot legally be excluded under applicable federal or Florida law.

11. Contact Us

For return, refund, replacement, or order-related questions, please contact:

YR WEALTH MANAGEMENT LLC
Attn: Jonathan Alvarez
Email: [email protected]
9600 SW 8TH ST, SUITE 2
MIAMI, FL 33174
United States

Website: https://www.cleanbakezone.shop/

Please include your order number in your message so that we can identify your purchase and assist you more efficiently.